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Privacy Policy
Acton & Co Building Consultancy
Website Privacy Policy
1. Introduction
Acton & Co Building Consultancy ('Acton & Co', 'we', 'us' or 'our') is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, instruct us to provide professional services, or otherwise engage with our business. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy legislation.
2. Who We Are
Acton & Co Building Consultancy is a professional building surveying and construction consultancy practice providing building surveying, project management, contract administration, defect diagnosis, dilapidations, party wall and related property consultancy services throughout the United Kingdom.
3. Information We Collect
We may collect personal information including your name, company name, postal address, email address, telephone number, property details, project information, correspondence records and any other information you voluntarily provide when contacting us or instructing us. We may also collect technical information relating to website usage, including IP address, browser type, device information and website analytics data.
4. How We Use Your Information
We use personal information to respond to enquiries, provide professional services, prepare quotations and reports, manage projects, administer contracts, comply with legal and regulatory obligations, maintain business records, improve our website and communicate with clients and prospective clients where appropriate.
5. Lawful Basis for Processing
We process personal data where necessary for the performance of a contract, to take steps at your request before entering into a contract, to comply with legal obligations, to pursue our legitimate business interests, or where consent has been provided.
6. Sharing Information
We do not sell personal data. Information may be shared with professional advisers, insurers, contractors, consultants, dispute resolution bodies, regulatory authorities, software providers and other third parties where reasonably necessary to deliver our services, comply with legal obligations or protect our legitimate interests.
7. Data Security
We take appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse, disclosure or alteration. While no method of transmission or storage is completely secure, we implement reasonable safeguards to protect information entrusted to us.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including compliance with legal, regulatory, insurance and professional obligations. Professional project records may be retained for extended periods where required to manage professional liability risks.
9. Your Rights
Subject to applicable law, you may have rights to access, correct, erase, restrict or object to processing of your personal information, and in certain circumstances request data portability. Requests relating to personal data should be made using the contact details provided below.
10. Cookies
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour and enhance user experience. You may manage cookie preferences through your browser settings.
11. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites and recommend reviewing their privacy policies separately.
12. Contact Details
If you have any questions regarding this Privacy Policy or the way we process personal information, please contact Acton & Co Building Consultancy using the contact details published on our website.
13. Updates to this Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business practices. The latest version will always be published on our website.